Terms and Conditions
Man with Van Morden Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Morden Park provides removal and related services to private and business customers within the United Kingdom. By making a booking, confirming a quotation, or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Services means man and van, removal, relocation, collection, delivery, loading, unloading, and any related services provided by Man with Van Morden Park.
1.2 We, us, and our mean Man with Van Morden Park as the provider of the Services.
1.3 You and your mean the customer who books or uses our Services, including any person acting on your behalf.
1.4 Booking means a confirmed request for Services, whether made by phone, online, or in writing, and accepted by us.
1.5 Goods means the items, furniture, personal belongings, equipment, or materials that you ask us to move, transport, or handle.
1.6 Service area means the locations in which we offer removal and man and van services, including Morden Park and surrounding areas, as well as other locations within the UK as agreed at the time of booking.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers within our service area and to and from other agreed UK locations.
2.2 Our standard Services include the provision of a vehicle and one or more operatives to transport your Goods from an agreed collection address to an agreed delivery address.
2.3 Any additional services, such as packing, dismantling and reassembly of furniture, provision of packing materials, or storage, will only be provided if expressly agreed in advance and may incur additional charges.
2.4 We reserve the right to refuse to move any Goods which, in our reasonable opinion, may be unsafe, illegal, or likely to cause damage to the vehicle, property, personnel, or other Goods.
3. Booking Process
3.1 You may request a quotation for our Services by providing accurate information about the collection and delivery addresses, access conditions, the nature and quantity of Goods, and any special requirements.
3.2 Quotations are based on the information you provide and are subject to change if the actual work differs from the details supplied at the time of quotation.
3.3 A Booking is only confirmed when we have accepted your request for Services and you have accepted our quotation, which may include acceptance verbally, in writing, or via an online confirmation method specified by us.
3.4 You must ensure that all information provided at the time of booking is accurate and complete. This includes, but is not limited to, parking arrangements, floor levels, lift access, restricted access roads, and any items that are particularly heavy, fragile, or awkward to move.
3.5 You are responsible for obtaining any necessary permits or authorisations required for us to park or load/unload at the collection or delivery address.
4. Pricing and Quotations
4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as specified in your quotation or booking confirmation.
4.2 Quotations may take into account the distance between addresses, type and size of vehicle required, number of personnel, expected duration of the job, and any additional services requested.
4.3 Unless otherwise agreed, quotations do not include the costs of parking fees, tolls, congestion charges, or additional waiting time. These may be added to your final bill if incurred in the course of providing the Services.
4.4 If access conditions, volume of Goods, or other relevant circumstances differ from those described by you at the time of quotation, we may adjust the price accordingly or charge for additional time and resources used.
5. Payments
5.1 You agree to pay for the Services in accordance with the quotation and any subsequent agreed adjustments.
5.2 We may require a deposit or full prepayment to secure your Booking. Any such requirement will be communicated at the time of booking.
5.3 Unless otherwise agreed in writing, any balance due must be paid on completion of the Services on the day of the move.
5.4 We accept payment by methods notified to you at the time of booking. You are responsible for ensuring that funds are available and that payment can be completed without delay.
5.5 If payment is not made when due, we reserve the right to:
(a) charge reasonable interest on overdue sums from the due date until payment is received in full; and
(b) retain possession of your Goods until full payment is received, subject to applicable law.
6. Cancellations and Amendments
6.1 You may cancel or amend your Booking by notifying us as soon as reasonably possible.
6.2 If you cancel your Booking:
(a) more than 7 days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion;
(b) between 2 and 7 days before the scheduled service date, we may retain part or all of any deposit to cover administrative and scheduling costs;
(c) less than 48 hours before the scheduled service date, we may charge a cancellation fee up to 100 percent of the agreed price, particularly where we are unlikely to replace the booking.
6.3 If you need to change the date, time, or details of your Booking, we will use reasonable efforts to accommodate the change, but this may be subject to availability and revised pricing.
6.4 We reserve the right to cancel or rearrange a Booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, or staff illness. In such cases, we will offer an alternative date or a refund of any amounts paid for Services not provided, but we will not be liable for consequential losses.
7. Your Responsibilities
7.1 You must ensure that:
(a) adequate access is available at both collection and delivery addresses for the vehicle and our personnel;
(b) the premises are safe for us to work in and around;
(c) Goods are properly packed and secured, unless packing services have been agreed as part of the Services;
(d) all items to be moved are ready for loading at the agreed start time.
7.2 You are responsible for protecting floors, walls, and fixtures where necessary, unless specific protective measures are included in our Services as agreed in advance.
7.3 You must not ask us to carry or handle any items that are illegal, dangerous, explosive, highly flammable, perishable, live animals, or any other prohibited goods as defined by applicable law.
7.4 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to oversee the work, give instructions, and sign any relevant documentation.
8. Items Excluded from Liability
8.1 We will not be responsible for:
(a) money, jewellery, watches, precious metals, securities, or other valuables, unless we have expressly agreed in writing to handle such items;
(b) loss or damage to items that are not adequately packed or protected by you where we have not provided packing services;
(c) loss or damage arising from fair wear and tear, inherent defects, or pre-existing damage.
8.2 Fragile items such as glass, china, artwork, electronics, and musical instruments must be properly packed. If such items are inadequately packed, our liability may be reduced or excluded.
9. Liability and Limitations
9.1 We will exercise reasonable skill and care in providing the Services.
9.2 Our liability for loss of or damage to your Goods caused by our negligence or breach of contract will, so far as permitted by law, be limited to a reasonable sum considering the value of the Goods and the price paid for the Services.
9.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of business, or emotional distress arising from delay, damage, or loss, except where such liability cannot lawfully be excluded.
9.4 We are not liable for delays or failure to perform the Services where this results from events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, or acts of third parties.
9.5 You must inspect your Goods and the premises as soon as reasonably practicable on completion of the Services. Any loss or damage that you believe is our responsibility should be reported to us without undue delay.
10. Parking, Access, and Charges
10.1 You are responsible for ensuring that suitable parking is available for our vehicle at both collection and delivery addresses.
10.2 Any parking permits, visitor permits, or other permissions required must be arranged by you in advance.
10.3 If our vehicle incurs parking fines or penalties as a direct result of insufficient or unsuitable parking arrangements that you were responsible for, we may recharge these costs to you.
10.4 Additional charges may apply where access is more difficult than described, such as long carries, use of stairs where no lift is available, or restricted times for loading and unloading.
11. Waste Regulations and Prohibited Items
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a waste disposal company and will not remove household waste, construction rubble, or other refuse unless agreed as a separate service and in compliance with relevant regulations.
11.2 We will not transport hazardous waste, controlled waste, chemicals, asbestos, flammable liquids, gas cylinders, or any substance that may present a risk to health, safety, or the environment.
11.3 If you present such items to us without prior agreement, we reserve the right to refuse to load them, and you may still be liable for charges for time and attendance.
11.4 Where we agree to remove unwanted items or dispose of certain materials, we will do so lawfully at authorised facilities. Any additional charges associated with such disposal will be communicated to you and added to your bill.
12. Insurance
12.1 We maintain insurance appropriate to the nature of our business, subject to policy terms, conditions, and exclusions.
12.2 It is your responsibility to consider whether additional insurance coverage for your Goods is necessary, particularly for high-value items, and to arrange such cover independently if required.
13. Complaints and Claims
13.1 If you have any concerns or complaints about the Services, you should raise them with us as soon as possible so that we have the opportunity to address them.
13.2 Any claim for loss or damage for which you believe we are responsible should be made promptly and supported by reasonable evidence, such as photographs or purchase receipts where available.
13.3 Our consideration of any claim will be subject to these Terms and Conditions and any applicable legal rights that you may have as a consumer.
14. Data Protection and Privacy
14.1 We will collect and process your personal information only as necessary to provide the Services, manage bookings, and comply with our legal obligations.
14.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
15. Subcontracting
15.1 We reserve the right to use vetted subcontractors to carry out all or part of the Services, provided that we remain responsible for the proper performance of the contract.
15.2 These Terms and Conditions will apply to any Services carried out by such subcontractors on our behalf.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer rights that give you the right to bring proceedings in another jurisdiction.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your contract with us.
