Privacy Policy
Man with Van Morden Park Privacy Policy
This Privacy Policy explains how Man with Van Morden Park collects, uses, stores and protects personal data of its customers and prospective customers in the Morden Park area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Man with Van Morden Park customers and individuals who contact or interact with the business in the Morden Park area, whether by phone, online enquiry, written correspondence, or in person.
Data Controller
Man with Van Morden Park is the data controller for the personal data described in this Privacy Policy. As data controller, Man with Van Morden Park is responsible for deciding how and why your personal data is processed and for ensuring that such processing complies with applicable data protection law.
Personal Data We Collect
Man with Van Morden Park may collect and process the following categories of personal data:
Identification and contact details such as name, address, collection and delivery addresses, and contact preferences.
Communication details such as the content of your messages, enquiries, and any feedback or complaints you submit.
Booking and service information such as dates and times of moves, inventory descriptions, access details, parking information, and any special instructions you provide.
Payment and transaction information such as amounts charged, payment method details recorded to process the transaction, and billing history. Man with Van Morden Park does not store full payment card details where payments are processed through third party payment providers.
Technical and usage data where applicable, such as information generated when you interact with online booking or contact forms, including basic device or browser information and the date and time of your enquiry.
Any other information you choose to provide such as additional contact persons for a move, notes relating to fragile or high value items, or access codes where provided by you for the purpose of completing the service.
How We Collect Personal Data
Man with Van Morden Park collects personal data directly from you when you request a quote, make a booking, communicate by phone or online, or provide information in person on the day of the service.
Personal data may also be generated as part of delivering the service, for example creation of job records, invoices, and notes from site visits or completed moves.
Lawful Bases for Processing
Man with Van Morden Park processes personal data only where there is a lawful basis under data protection law. The main lawful bases relied on are:
Contract. Processing that is necessary to provide a quote, respond to your booking request, perform the moving service, and manage any related communications or issues.
Legal obligation. Processing that is necessary to comply with legal and regulatory requirements, such as record keeping, tax, and accounting obligations.
Legitimate interests. Processing that is necessary for the legitimate interests of Man with Van Morden Park, provided that your interests and fundamental rights do not override those interests. This can include improving services, managing the business, preventing fraud, handling queries and complaints, and keeping basic records of past services.
Consent. In limited situations, processing may be based on your consent, for example if you ask to receive certain types of optional marketing communication. Where processing is based on consent, you can withdraw your consent at any time.
Purposes for Which We Use Personal Data
Man with Van Morden Park uses your personal data for the following purposes:
To provide quotes, manage bookings, and deliver man and van services in the Morden Park area.
To communicate with you about your enquiry, booking status, service arrangements, changes to timings, and follow up after completion of a job.
To manage payments, issue invoices, handle refunds where applicable, and maintain financial records.
To respond to questions, feedback, or complaints and to resolve disputes or claims.
To manage and improve operational processes, including staff scheduling, route planning, and quality control.
To maintain security and prevent misuse or fraudulent activity.
To comply with legal obligations, law enforcement requests, and regulatory requirements where necessary.
Data Retention
Man with Van Morden Park keeps personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, core booking and invoice records are kept for a period consistent with legal and tax requirements. Communication records such as emails and messages may be kept for a reasonable period to manage enquiries, address any follow-up issues, and maintain evidence of services provided.
Where personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, the data will be securely deleted or anonymised so that it can no longer be linked to you.
Data Processors and Third Parties
Man with Van Morden Park may share personal data with carefully selected third party service providers acting as data processors. These processors only process personal data on documented instructions and are required to protect your data and keep it confidential.
Categories of data processors may include:
Payment processing providers used to take and manage customer payments.
Accounting or bookkeeping services used to help maintain lawful financial records.
IT and software providers that supply systems used for scheduling, communication, storage of records, or other operational functions.
These processors are not permitted to use your personal data for their own purposes and may only process it as necessary to provide services to Man with Van Morden Park.
Personal data may also be shared where required by law, for example with law enforcement or regulatory authorities, or in connection with legal claims or proceedings.
International Transfers
Where any data processor or system used by Man with Van Morden Park involves the transfer of personal data outside the United Kingdom, suitable safeguards will be used in accordance with data protection law, such as using jurisdictions deemed to provide adequate protection or implementing appropriate contractual protections.
Data Security
Man with Van Morden Park takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, secure storage of records, encryption or password protection where appropriate, and limiting access to personal data to those staff and processors who need it for the purposes described in this Privacy Policy.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Morden Park customers and individuals in the Morden Park area whose data is processed by the business. Your rights include:
Right of access. You have the right to request confirmation of whether your personal data is being processed and to request a copy of your personal data.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data held about you.
Right to erasure. In certain circumstances, you have the right to request deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that processing of your personal data is restricted in certain circumstances, for example while accuracy is being verified or where you object to processing.
Right to data portability. In some cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing of your personal data that is based on legitimate interests, including any direct marketing activities, in which case Man with Van Morden Park will stop processing unless there are compelling legitimate grounds to continue.
Rights in relation to consent. Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Contact
If you wish to exercise any of your data protection rights or raise a question about how your personal data is processed by Man with Van Morden Park, you can contact the business using the usual communication channels you use for bookings and enquiries.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. However, you are encouraged to contact Man with Van Morden Park first so that any concerns can be addressed as quickly as possible.
Changes to This Privacy Policy
Man with Van Morden Park may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. Any significant changes will be made available to customers in an appropriate manner. The date of the most recent update will be indicated in the policy.
