Terms and Conditions for Man With Van Mordenpark

These Terms and Conditions set out the basis on which Man With Van Mordenpark provides moving, transport, delivery, and related removal services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to make the booking process clear, explain payment expectations, define responsibilities, and outline the limits of liability that apply to the services provided.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Mordenpark name. References to “you” and “the customer” mean the person or business arranging the service, whether for a home move, office relocation, item collection, or another approved transport task. These terms apply to domestic and commercial bookings unless a separate written agreement states otherwise.

Our services are offered on the understanding that the customer has given accurate information about the work required. This includes, where relevant, access conditions, item sizes and weights, floor levels, parking restrictions, special handling needs, dismantling requirements, and any items that may need protection or separate treatment. If the information provided changes before the job starts, we may revise the quotation, schedule, vehicle requirement, or crew size accordingly.

The booking process begins when the customer requests a quote or places an enquiry. Any quotation issued by Man With Van Mordenpark is based on the information available at that time and may be subject to review if the scope of work changes. A booking is only confirmed once we have accepted the order and, where required, received a deposit or written confirmation. We may decline or cancel a booking if the work is unsafe, unlawful, outside our service scope, or cannot reasonably be completed with the resources allocated.

Customers must ensure that all details supplied at the time of booking are complete and accurate. This includes any fragile items, restricted access, narrow stairways, long carrying distances, or items requiring two-person handling. If a vehicle is unable to park close enough to the property due to access limitations, additional labour time may apply. If the job turns out to be materially different from the description supplied, we reserve the right to adjust the price or refuse to carry out the extra work.

Booking confirmation may be given by email, text message, telephone, or another written form accepted by us. Where a time slot is provided, we aim to attend within that period, but times are estimates rather than absolute guarantees unless expressly agreed in writing. Delays caused by traffic, weather, access issues, breakdowns, or events outside our control do not automatically give rise to compensation. If a specific arrival window is essential, the customer should make this clear before booking so that we can advise whether such timing is practicable.

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due in full on completion of the service, and may be required by cash, bank transfer, card payment, or another method accepted by us. For larger or longer jobs, we may request a deposit in advance. Any deposit is used to secure the booking and may be non-refundable in certain cancellation situations, as explained below.

All prices are quoted in good faith based on the anticipated time, staff, vehicle use, and handling involved. If the job takes longer because of factors beyond our control, such as waiting for keys, delayed access, incorrect item counts, undeclared stairs, blocked parking, or additional items being presented on the day, the final charge may be adjusted to reflect the extra time and labour. Any waiting time, congestion, or work beyond the original scope may be chargeable at our standard or agreed rates.

Unless a quotation states otherwise, prices may exclude parking charges, congestion fees, tolls, specialist equipment hire, storage, disposal charges, or other third-party costs. The customer is responsible for paying these additional costs if they arise as a direct result of the booked service. If an invoice remains unpaid after the due date, we may charge reasonable recovery costs and reserve the right to suspend future services until all sums owed have been settled.

Cancellations must be made as soon as possible. If the customer cancels a booking more than 48 hours before the scheduled start time, any deposit treatment will depend on the terms stated at booking. If cancellation occurs within 48 hours of the agreed start time, or after our team has already begun travelling to the job, we may charge a cancellation fee to cover reserved time, vehicle allocation, and administrative costs. For larger bookings, a higher fee may apply where substantial resources have been set aside.

If we need to cancel or reschedule due to circumstances beyond our control, including vehicle failure, severe weather, illness, road closures, or safety concerns, we will try to offer an alternative slot. In such cases, our liability is limited to the amount already paid for the affected service, unless otherwise required by law. We are not responsible for indirect losses caused by a change of date or time, such as missed deadlines, missed appointments, or third-party charges, unless we have expressly agreed to those risks in writing.

The customer must prepare the property and items for collection in a reasonable manner before our arrival. This includes ensuring that goods are ready, pathways are accessible, and any required permissions have been obtained for entry, lifting, parking, or loading. If items are not ready, are missing, or cannot legally or safely be moved, the service may be delayed, partially completed, or cancelled, and additional charges may still apply. We will not be liable for any loss caused by the customer’s failure to prepare properly.

Our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We do not accept responsibility for pre-existing damage, wear and tear, hidden defects, structural weakness, or damage resulting from unsuitable packaging, poor assembly, or customer instructions. Where goods are packed by the customer, we are not responsible for damage to contents arising from inadequate packing unless the damage was caused by our own negligence.

Customers are expected to remove or secure valuables, cash, jewellery, documents, data devices, and other high-value or irreplaceable items before the service begins, unless we have agreed in writing to transport them. If such items are left unattended in the load or property, we do not accept responsibility for loss unless caused by proven negligence on our part. We also recommend that the customer checks whether items are insured through their own home, business, or contents policy, as our service does not automatically provide full replacement cover for all goods.

Where we dismantle, reassemble, carry, load, unload, or place items, we will take reasonable care. However, we are not liable for damage resulting from items that are unstable, overly heavy, defective, or not suitable for normal handling. The customer must inform us if an item requires specialist treatment, extra manpower, or protective materials. Man With Van Mordenpark may refuse to move items that are unsafe, illegal, contaminated, or likely to damage property or vehicles.

Waste removal and disposal work is only undertaken where it has been expressly agreed in advance and may be subject to separate charges. The customer must not assume that unwanted goods, packaging, rubble, electrical waste, mattresses, paint, chemicals, or other discarded materials will be taken away unless this is clearly included in the booking. Where waste is collected, it will be handled in accordance with applicable UK waste regulations and must be described truthfully by the customer.

The customer confirms that any waste presented for removal is lawful to handle, that it does not contain prohibited substances, and that it has not been mixed with hazardous, clinical, or dangerous materials unless we have agreed in writing to handle such items under appropriate conditions. We may require evidence of waste type, origin, or quantity. If waste is misdescribed, contaminated, or unsuitable for the agreed collection, we may refuse to remove it and charge for the wasted attendance or additional compliance costs.

Any waste we do collect will be transferred only to permitted facilities or lawful disposal routes. The customer must not ask us to dispose of material illegally, dump items on public land, or remove waste in a way that breaches environmental rules. If the customer instructs us to act unlawfully, we may immediately terminate the booking. The customer remains responsible for any fines, penalties, or losses arising from false declarations or unlawful waste presentation.

Customers must ensure that the service location is safe and accessible. This includes providing clear instructions for entry, any alarm codes where necessary, and informing us of hazards such as loose flooring, low ceilings, broken steps, pets, or restricted loading areas. If our team is exposed to unsafe conditions, we may pause the job until the issue is resolved or withdraw from the site. Any delay or refusal caused by unsafe conditions does not amount to a breach by us.

We will not be responsible for delays or failures caused by events outside our reasonable control, including but not limited to severe weather, traffic disruption, accidents, industrial action, fire, flood, power failure, or acts of public authority. In such cases, performance may be suspended for the duration of the event. If the disruption continues for a prolonged period, either party may cancel the affected booking without further liability other than payment for work already completed.

Any complaint about the service should be raised promptly so that we can review the matter and, where appropriate, inspect the issue. We may ask for photographs, item details, or other information that helps us assess the concern. If we accept liability, our remedy may include repair, a partial refund, or another reasonable solution at our discretion. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

The customer warrants that they have authority to request the service and to allow access to the property, items, and any relevant communal areas or loading spaces. If the booking is made on behalf of another person or business, the person making the booking remains jointly responsible for payment unless we agree otherwise in writing. We may rely on instructions given by the customer or their representative and are not required to verify ownership of every item moved.

Any estimate of time, vehicle size, or manpower is provided honestly based on the information supplied. If the actual job is bigger, heavier, or more complex than expected, we may revise the service arrangement before continuing. This may include adding labour, changing vehicles, or rescheduling part of the job. If the customer refuses a necessary adjustment, we may treat the booking as cancelled and charge for any work already carried out.

These terms may be updated from time to time to reflect operational changes or legal requirements. The version in force at the time of booking will normally apply to that booking, unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure by us to enforce a right under these terms shall be taken as a waiver of that right.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms as the foundation of the service arrangement.

For clarity, these terms do not create any partnership, agency, or employment relationship between the customer and Man With Van Mordenpark. The service is provided as an independent transport and moving arrangement only. Any additional conditions agreed in writing, including special handling notes, deposit terms, or extended waiting arrangements, will form part of the contract where they do not conflict with these general terms.